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FAQ's

What size are the VetRef Cards?

The cards are typical business card size, so approximately 55mm x 90mm. 

What material are VetRef Cards made out of?

The "small animal" cards are made from 420gsm cardstock. As there are 15 "small animal" content cards, this decision was made to keep the cards affordable for anyone.

The "large animal" cards are made from PVC. This is the same material as ID cards such as a drivers licence. These are durable and waterproof for large animal work.

Are the VetRef Cards flimsy?

No, the cards are not flimsy. The cards are of high quality and are very durable. The "small animal" cards can withstand a small amount of fluid and disinfectant wipes. 

The "large animal" cards are made from PVC. They can withstand any liquids and can be easily washed and disinfected. 

Why are there no holes punched in the "small animal" cards?

I've left this decision for you guys. I toyed with the idea of key rings or boxes for the cards but I want the cards to stand on their own. If you want to add a key ring to keep them together, there is enough room for that to be done. However, I can't comment on the durability of these cards as they are not plastic.  

While I would have loved to have made the "small animal" cards PVC, they simply all can't fit on a keyring or lanyard if they were plastic due to thickness. Trust me, I tried. 

Is all of the information on the cards accurate?

At VetRef, I've tried my best to provide the most accurate and up-to-date information. However, I can't guarantee that all of the information on the pocket cards are accurate. Additionally, certain information such as lab values or interventions can vary from clinic, university, or tafe. Please refer to your facility's policy for the most reliable information. The reference cards are not be used in substitution of your institution's policies, procedures or guidelines. 

How do I get in contact with customer service?

Should you have any questions or concerns, please reach out to me at officialvetref@gmail.com. I aim to respond to all customer requests within 48h. Also feel free to chat to me on socials @vet.ref at any time. I'd love to hear from you!

Do you ship to a PO box? 

If you are within Australia, I can deliver to a PO box, residential, or business address. If you are an international customer, I can only ship to a residential or business address. 

Do I need to pay duties and taxes on my purchase?

VetRef is not responsible for any custom duties or taxes on international orders. Please read up on your country's laws and regulations before placing an international order as we cannot control these fees.

Please note there are no additional charges on orders within Australia as this is an Australian based brand. 

What happens if my parcel gets lost or stolen?

VetRef is not responsible for any lost or stolen parcels and if you do have an issue with your parcel I encourage you to reach out to the shipping carrier directly with your tracking number as they will have the most up to date information and will be best suited to help you. Should you require any further assistance, please reach out to me at officialvetref@gmail.com 

I accidentally put in incorrect details in my order, can you fix it?

I will do our very best to update any incorrect order details but there is no guarantee that I will be able to do so. I cannot be held liable for being unable to, as it is the customers responsibility to double check any order details before submitting the order. However, should you need any help with this, please contact me immediately. I process orders as soon as I can, and once the orders leave my hands I am unable to make any changes.